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We need to include the people affected by humanitarian crises and their communities in our decisions to be certain that the humanitarian response is relevant, timely, effective and efficient. We need to provide accessible information, ensure that an effective process for participation and feedback is in place and that design and management decisions are responsive to the views of affected communities and people.

Donors and aid organisations should work to ensure that the voices of the most vulnerable groups considering gender, age, ethnicity, language and special needs are heard and acted upon. This will create an environment of greater trust, transparency and accountability. The following commitments will help promote the Core Humanitarian Standard1 and the IASC Commitments to Accountability to Affected Populations.


Aid organisations and donors commit to:

#tgb061 - Improve leadership and governance mechanisms at the level of the humanitarian country team and cluster/sector mechanisms to ensure engagement with and accountability to people and communities affected by crises.

#tgb062 - Develop common standards and a coordinated approach for community engagement and participation, with the emphasis on inclusion of the most vulnerable, supported by a common platform for sharing and analysing data to strengthen decision-making, transparency, accountability and limit duplication.

#tgb063 - Strengthen local dialogue and harness technologies to support more agile, transparent but appropriately secure feedback.

#tgb064 - Build systematic links between feedback and corrective action to adjust programming.


Donors commit to:

#tgb065 - Fund flexibly to facilitate programme adaptation in response to community feedback.

#tgb066 - Invest time and resources to fund these activities.


Aid organisations commit to:

#tgb067 - Ensure that, by the end of 2017, all humanitarian response plans – and strategic monitoring of them - demonstrate analysis and consideration of inputs from affected communities.



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